I've issued a product refund on TurboTax two weeks ago. The status says "Your Refund status is Closed" so I asked a call but they never called me back. What can I do now?

[Malena177]

Thanks for the update. This helps as I am going through the same struggle.

[hiro2203]

I'm glad this helped and hope they will answer you eventually!

[Jerry102]

What is the process once you submit the refund form? My case was approved but my product was bought at a retailer so Turbotax does not have my credit card information. I am not sure if I am going to receive a check from Turbotax or need to contact them.

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@Jerry102

[nkmc]

Did your refund come by check? My refund was approved, but I bought from a retailer, so they don't have a credit card number.

[SForrestLO]

This thread is referring to a product refund. When you say yur refund was approved, are your referring to your tax refund or product refund?

If you purchased the product from a retailer and want a refund, you can contact the retailer or contact customer support for assistance.

This FAQ will provide you with the steps to contact an agent. 
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily.

@nkmc

[nkmc]

Turbotax Customer Support approved my PRODUCT refund. I was wondering if they would send a check in the mail since they don't have my credit card info. Someone indicated their product refund finally came through, so I thought they might know.

[SForrestLO]

Thank you for clarifying.

Customer support can provide more information as to the timeframe and method of your refund as each case is different.

@nkmc

[hiro2203]

I'm not sure if they would send you a check but in my case I got it through my credit card.

[slh15]

I asked for a refund for the TurboTax Premier Online on March 2, 2023.  It looks like it was taken off the bill/invoice, however, I never received the refund of $69.00 back into my checking account.

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@slh15