You'll need to sign in or create an account to connect with an expert.
You may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information.
If you need additional assistance please feel free to contact Customer Support.
No joy, I even tried logging in on my cellphone instead of my PC.
Same error. Seems to be a bug because I know that it's working for others.
Please contact us by phone by following the instructions here, so we can look into this further.
I called this morning and there is no fix to this problem yet identified. It is 2 weeks to filing day and I'm overseas on vacation from tomorrow. Please propose a solution as soon as possible for the worst case that you will not be able to resolve the issue.
Please follow the link here to sign up for notifications once this is fixed.
Please let us know if you need further assistance. @limekiln
That link takes me to a notification for an update regarding when the IRS Form 4562 update will be available. This Form 4562 is already available in TurboTax from the IRS, two of your telephone support colleagues have confirmed this. So this suggestion is - I'm afraid - meaningless and time-wasting.
Again, what I need is a Plan B for if you do not fix the bug in the next few days that creates this erroneous message - how will I be able to submit my 1040? Please advise.
Thank you.
The issue should be resolved by the tax deadline, to allow you to e-file the return as you would like.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
ayshakeen
New Member
ZWu1
Returning Member
michael140
Level 2
skycamper
Level 4
jrschroeder-gmai
Level 1
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.