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New Member

I have not received my refund

I got the Turbo Debit card sent to me but there are no funds loaded on it, I called the Turbo Debit card support number and they said I had to contact Turbo Tax but I’ve had no luck trying to figure out what is going on? It’s been over a month and I was lead to believe the refund would be sent to that account. Please help me understand what is going on

2 Replies
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Level 15

I have not received my refund

Has the IRS issued your federal tax refund?

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

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Level 15

I have not received my refund

The card does not have money on it until the IRS/state issue your refund(s).  You can check your refund status online:

 

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**