How long does it take TPG to process the deduction from my refund and deposit it into my bank account?

[chrisbfarrell]

In my experience this year, TPG is holding my money. It has been 8 days since the IRS approved my refund. TPG is indicating that I should check back with them on May 7 (12 days from now). So, I'm looking at a 20-day turnaround.

[EdwardK]

If you chose to pay TurboTax with your federal refund, once the IRS reviews and approves your federal refund, the amount is sent to a third-party, who processes the TurboTax fees and the remaining amount is deposited into the bank account you provided. The state refund(s) must be reviewed and approved and will be sent directly from the state(s) (no third-party is involved).

Per the following Santa Barbara Tax Products Group link, https://help.sbtpg.com/hc/en-us/articles/230084467-How-long-does-it-take-to-get-my-refund-:

"How does the Refund Transfer work?

Usually 1 to 2 days before a refund is scheduled to arrive, the IRS sends a pre-notification of the refund amount to TPG.  The IRS does not deposit the money at this time, but it is only a notification that the refund is on its way. We set up the disbursement upon receiving that pre-notification so that the money reaches the taxpayer on the same day it would have if the money was deposited directly from the the IRS into the taxpayer’s bank account."

Please review the following link(s) and the link(s) embedded on the webpage(s) for more information:

• https://help.sbtpg.com/hc/en-us/articles/230418728-What-s-the-status-of-my-2018-refund- (You may use this link to track the status of your federal refund if you used the Refund Processing Service.)
  
• How do I track my state refund? (You may use this link to track the status of state refund(s).)
• Who provides the Refund Processing Service?
• Why do some refunds take longer than others?
• Why is my IRS refund taking longer than 21 days?
• PATH Act delayed refunds for some filers

[row304]

Yea how long

[CarissaM]

I can take several days before your refund shows within TPG systems, For any other questions on TPG, please click here to contact TPG.

[lindleykatelyn8]

Is there a another way to pay the fee

[KatrinaLO]

If you are looking for an alternative option to pay your fees, you can see here for assistance and more information.

[lindleykatelyn8]

How dose that work dose the irs send the refund to tpg and they deduct it and then send it to my bank account 

[Anonymous]

See our FAQ regarding How we get your funds on your TPG card! It has information regarding when the funds are deposited as well.

[vicmoon87-]

I'm in the same boat..my order status went to payment received...but no info on tpg... wtf is going on

[Terejj4]

Did you get any updates yet? I'm having the same problem 

[KatrinaLO]

Please see our FAQ regarding How we get your funds on your TPG card You will find information regarding when the funds are deposited and more information.

[Terejj4]

That wasnt helpful 

[LindseyLO]

You would need to contact Santa Barbara's customer service with questions on the Refund Transfer program. You can find their contact info by clicking here.

[Critter-3]

Does this IRS "Where's My Refund" tool say your funds have actually been sent?
http://www.irs.gov/Refunds

Were you having the refund direct deposited to your bank account directly ?

If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times.

If so did you enter the correct routing & account number for an ACH transfer ?  Here is how you can see your deposit information:

Your direct deposit information will be at the bottom of your Form 1040.

To view your 1040 after filing, Sign into TurboTax > Taxes > Tax Timeline > Some other things you can do > Download/print (.pdf). 

Please see the following FAQ article below if you entered in the wrong bank account information.

https://ttlc.intuit.com/questions/1901677

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa :  If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

Did you have the TT fees withheld from the federal refund  and then the balance sent to your bank account or debit card ?

If so the refund needs to go from the IRS to the third party bank to your bank account.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds      

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx