How do I contact customer service about a never received prepaid card ?

[EbonyL]

The Turbo Prepaid Visa Card is usually delivered 5-10 business days after ordering it. If the 5-10 business days have passed already, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

[stephy414]

I also didn't receive my card. I've been tryin to speak with someone for a month. I just go in circles. The number listed is no help bc u have to have the card number and the website also is no help bc it only shows my old card and not the new one bc it hasn't been activated due to never getting it. There is no option to speak with someone and I can't find an email for the prepaid card either. Something has to be done I have tax money on a card that I never received and am unable to cancel or report stolen.

[Aydencr]

same issues here never can get anyone on the phone except to cancel the card and order a new one 

[ChondelLO]

Please visit TurboDebitCard.com or click the link below for assistance.

https://turbodebitcard.intuit.com/contact-us

[Aydencr]

can t get anyone on the phone to fix the problem just automated that makes you go in non sense circle 

how do you get to talk to someone to give 15$ for three day shipping ????????????

[TiffanyL]

If you have never received your TurboTax prepaid card, you can visit TurboDebitCard.com or call toll-free at (888)285-4169 to check the address they have for you, update your address, or have a new card sent to you if it's been longer than 10 business days.

When will I receive my Turbo Visa Debit Card

[Aydencr]

i have already done that i was told to contact them again to pay 15$ to get my card shipped in three business day but can t get a normal operator on the phone to do so contacted the number more then 10 times i only get to have the automated ? i was told i ll be able to do that after 24 hours ....

[BrandiLO]

Please attempt to contact TPG using this link: https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

[Aydencr]

its not about my taxes its about the card and that link was no help .......

[DonnaLO]

In this forum we do not have any information about your Turbo Prepaid Visa card or you account.   You have to go to https://turbodebitcard.intuit.com/contact-us  in order to connect with the service department that can help you.

[Comeaux1960]

• I never received my card

[Anonymous]

 For help, visit TurboDebitCard.com.

[Jbeast93]

I never received my turbo card. I called number provided and says I have multiple cards on file which I don't have . I need to speak to a live person not automated.

[DonnaLO]

For lost, stolen, or cards never received, visit https://turbodebitcard.intuit.com/contact-us .

 If you have set up your online account you can click on the link to Report a lost, stolen, or damaged card.  Otherwise call the phone number provided.  Press 2 to continue with the automated system, do not enter SS# at this point, Press 1, Press 2, now enter your SS# and continue following the prompts. This is the only information we have available to us as these cards are provided by Greendot Bank.