How do I contact customer service about a never received prepaid card ?

[Quavia20]

It’s ridiculous. Have both of my returns still no card 

[Quavia20]

That’s no help. It’s bull. Stop using them as a vendor if you can’t guarantee we will get our refund 

[mherrera]

Then stop using them as an option people aren't able to get their money.  I am going to contact the IRS and complain. I feel that this company is holding peoples money on purpose by not sending out our cards.

[Quavia20]

Same here. No card and getting the run around. I’m calling the IRS today and also NYS. I hope they get shut down 

[Anonymous]

See this FAQ  for more information regarding How to track my state refund. Once you select your state, follow the path for contact information for your local state agency. 

[Jockha101]

Did you receive your card yet? 

[CassLO]

@Jockha101  If you didn't receive your TurboTax card and it is past 10 business days, please click here for the TurboTax Visa Debit Card phone number.

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

You can also submit a request for assistance here: Submit a request – TPG - Taxpayer

[Katey76]

I never received my debit card from turbo tax, and they are also saying that my refund was deposited into my bank, but I have no bank, trying to figure all that out, what can I do about it...

[JakailaLO]

In this forum, we do not have any information about your Turbo Prepaid Visa card or you account. You have to go to https://turbodebitcard.intuit.com/contact-us  in order to connect with the service department that can help you.

[shasta9898]

OK, so I followed all of these steps today, and it still asks for a card number.  Can't do that if I don't have a card now can I?  I just need to speak to a human. Taxes were filed on 2/18, funds were released on 2/28. Still don't have the card!

[EbonyL122824]

@shast9898 Try this. Call toll-free at (888) 285-4169 to check the address on file, update your address, or have a new card sent to you if it's been longer than 10 business days. Follow the steps below. I have called the system to create these steps for you.

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date.

[ljlembke]

I have not received my card yet. I filed my taxes on February 6th. I am getting worried. Please help asap

Thank you

Lindsay Lembke

[TiffanyL]

Once you’ve signed up for a Turbo Visa Debit Card, it’ll be delivered in 5-10 business days. If you think your card is taking an unusually long time to arrive, you would want to visit TurboDebitCard.com. You can also contact someone to check on the status of your card by using the Contact Us link provided below:

Contact Us

[Sisfelicia]

My problem is not being solved . Please don't say you can't help because I pulled up exactly what was on my card.

[HeatherPLO]

May I get you to provide more details?  I cannot find your question.