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CatinaT1
Employee Tax Expert

How can I request to have a new turbo tax refund card sent?

  • I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit on 4/15. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

 

  • I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.
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Demir30910
Returning Member

How can I request to have a new turbo tax refund card sent?

I chaged my address. So i called because i never received my card they gave me an email address to send a photo ID in the address form where I stay at and that was a month ago and I still haven't received my card

TerukoL
Intuit Alumni

How can I request to have a new turbo tax refund card sent?

Visit TurboDebitCard.com or call us toll-free at (888) 285-4169  to check the address we have for you, update your address, or have a new card sent to you if it's been longer than 10 business days. Do not choose option 2. The recording will repeat a few times, but then you will get more options. 

 

Please click the TurboTax Help link, listed below, to learn more.

https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

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Evelyn38
New Member

How can I request to have a new turbo tax refund card sent?

Hi..I lost my card today. This morning around 11 and 12. How can I recieve a new card.

DonnaLO
Expert Alumni

How can I request to have a new turbo tax refund card sent?

All questions concerning the TurboTax Prepaid Visa card from Green Dot, or your account with them,  should be directed to their customer service.  Find more information at https://turbodebitcard.intuit.com/contact-us

 

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Lona81
Returning Member

How can I request to have a new turbo tax refund card sent?

I never received my refund card and I need asap

Manolo18
New Member

How can I request to have a new turbo tax refund card sent?

Info please.    I just need a new card if possible 

KatrinaLO
Intuit Alumni

How can I request to have a new turbo tax refund card sent?

To receive a replacement card, you can call the Turbo Tax Prepaid Card Customer Service at: (888) 285-4169.  Please see the TurboTax FAQ below for more information on the Turbo Card.

https://turbodebitcard.intuit.com/help-faq-s

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How can I request to have a new turbo tax refund card sent?

I lost my old card I was wondering how can I get a new one 

Tonecash540
Returning Member

How can I request to have a new turbo tax refund card sent?

I need a new card my old was lost I have called the number they aren’t taking calls my refund was put on a card I don’t have online I can’t order one because it keep asking for a card number can you please send me a card my name is <removed> 

GWENCARA
Returning Member

How can I request to have a new turbo tax refund card sent?

I need a new  Turbo  Card

GWENCARA
Returning Member

How can I request to have a new turbo tax refund card sent?

I need a new Turbo card

How can I request to have a new turbo tax refund card sent?

I didnt get a debit card how can I get one

CarissaM
Intuit Alumni

How can I request to have a new turbo tax refund card sent?

@94starwars Were you offered a Turbo Prepaid Visa during your filing process?

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How can I request to have a new turbo tax refund card sent?

How do u set up a prepaid Acct without having the card Nd card numbers to do so? It’s ask for card info I don’t have the card so does tht mean I cannot set up acct

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