@Judy55 wrote:
It turned out the problem was with one of the state returns. The solution was a mystery. The program froze and then, after a time, it unfroze. I have never seen that. By "froze", I mean the window said "Turbotax (Not responding)". While the TT specialist was trying to that that in, the "(Not responding)" disappeared and I was able to print/save/preview that return. Neither of us did anything to fix it. In my decades of using Macs, I have never seen that happen.
At this point, nobody has been able to reproduce this in a test environment to even know if it is a TurboTax issue or an Apple issue. This only seems to affect a very small number of Mac customers and most of them have reported, like you, that it eventually prints.
I have long suspected that this has noting to do with TurboTax at all but there is some other Mac process that is running that "hogs" a resource needed by the print function. It also seem that once it prints, the further prints are successful.
I have suggested to some users that it might actually be processing the print, but very slowly an to try "waiting it out" - just let it spin for 15-30 minutes and see if it evenly prints.
If that is what is happening then only a tech that has it happen can run spindump tools to identify the slow process, but so far we just do not know how to make it happen so we can identify the cause. (It is not for lack of trying or caring).
One user reported finding a long left over file for a virus program uninstalled years ago and when they removed that file, print functioned normally.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
