Haven't received my turbo card in mail

[JotikaT2]

Please contact Green Dot at the number located at the bottom of the link below.  Select Can I get my money off of the Turbo Visa Debit Card to contact a specialist who will be able to assist you.

Contact for assistance with Turbo Visa Debit Card

If calling, please be patient. It might take a number of attempts to get through.

[Veggie9090]

I would like a card and an update 

[JotikaT2]

Please see the following link for more information, including how to contact customer service.

Info from TurboTax for Debit Card

[CorneliusFletcher]

I haven’t received my TurboTax card for my tax return they sent my stimulus to a Bank account and I do not have one

[JotikaT2]

Unfortunately, as this is a public forum, we cannot assist you with your personal account.

Please see the following link for more information, including how to contact customer service, for additional assistance.

Info from TurboTax for Debit Card

[Mattie88]

*UPDATE*

I FINALLY received my TurboTax debit card !  I filed my taxes in late February and opted to have my return put on the debit card.  After hearing about the long wait on the phone lines to speak to customer service, I waited until a few weeks ago to call hoping the long lines will have thinned out.  I was only on hold for less than 10 mins.  The card was returned due to a problem with my address.  I never received a notice from TurboTax letting me know there was a problem.  After speaking with the customer service representative I was told I would receive my card shortly, which I did.  The only thumbs up I will give during this whole fiasco is the customer service person who was very pleasant and delivered on her word.  The card takes out about $4.95 per month for a fee, and there is no way to transfer your funds from the TurboTax card to your own private bank account.  After the trouble I had and so many others had this year and last year I won't use TurboTax again.  

[Vanekiah 42]

I haven't received my card in the mail. I can't get through to customer service. It keeps saying there are technical difficulties and hangs up. It keeps saying my card is printing. And it should be here by the 30th. But it was printing yesterday.🤔

[xmasbaby0]

@Vanekiah 42

No one in this user forum can access your Visa account or help with it.

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.