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40 Replies

Have not received refund after 60 days it was approved

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

shep7577
New Member

Have not received refund after 60 days it was approved

I haven’t received my refund and it’s been over 60 days. It was approved I spoke with someone and they told me to call back on April 3 if I still haven’t gotten my refund. I called but now the offices are closed. Now what do I do?

AshleyLO
Intuit Alumni

Have not received refund after 60 days it was approved

@shep7577 At this time, the stimulus is taking precedence with the IRS. As soon as they open back up, you will be able to inquire about your refund. Rest assured though, if you are expecting a refund, it's coming in time.

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mrdj76
Returning Member

Have not received refund after 60 days it was approved

We're at 65 days since we were told that the IRS had accepted the return. Checking all sites and such I'm told that it's still being "processed." Any ideas? Seems ridiculous that they can hold a refund for this time. Thanks!

Have not received refund after 60 days it was approved

Me too! Im almost into day 80 now and can't even get ahold of a real human

SusanY1
Expert Alumni

Have not received refund after 60 days it was approved

The IRS is operating with limited staff as many of its centers are still closed.  Returns are still show in the status processing because there is limited to no (in some departments or centers) staff to process them. The same is true for live phone service.

 

It is not yet known when normal operations will resume but once they do continued delays are expected due to extensive backlogs of processing.

 

 

@mrdj76

@Michelleg143

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nachoboy
New Member

Have not received refund after 60 days it was approved

I filed my taxes on Feb 13th, 2020 and according to TurboTax this is also the date my refund was accepted. As of today (August 25th) I have still not received my federal refund (only state). Do you recommend calling IRS? 

 

When looking at their site it says "Your tax return is still being processed."

Have not received refund after 60 days it was approved


@nachoboy wrote:

I filed my taxes on Feb 13th, 2020 and according to TurboTax this is also the date my refund was accepted. As of today (August 25th) I have still not received my federal refund (only state). Do you recommend calling IRS? 

 

When looking at their site it says "Your tax return is still being processed."


After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Have not received refund after 60 days it was approved

Today marks the 63rd day since my return was accepted on 07/01/2020. The IRS "Refund Status Results" still shows processing.

 

Since day 55 I have called at completely different hours almost every day and jumped through the exact hoop of menus listed here. Every time, after the last step, it tries to transfer me to a real person and then apologizes b/c due to high call volume they're unable to connect me, try again later or the next business day, and then automatically hangs up.

 

To anyone reading this, don't waste your time calling - just sit tight and check the website periodically; it's updated nightly so checking more frequently than once per day is pointless. Also, be sure to check your paper mail periodically in case the IRS tries to contact you about an issue with your return.

Have not received refund after 60 days it was approved

@dozkaynak 

 

 

Waiting is frustrating—refunds are taking longer in many cases.  These are not normal times.  It is not possible for TurboTax to speed up the IRS for you.   They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. 

 

To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

 

 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 

 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Have not received refund after 60 days it was approved

I have had trouble reaching the irs to find out what is taking so long for my refund can you help

JerryUED
New Member

Have not received refund after 60 days it was approved

So when did you eventually get it? I’m on day 60 currently and would like to know how much longer I could be in for. Keep in mind I went for the direct deposit option. 

CatinaT1
Expert Alumni

Have not received refund after 60 days it was approved

According to this IRS update as of April 16th:  

 
 

The IRS is now opening mail within normal timeframes. The IRS has also made significant progress in processing prior year returns. As of April 9, 2021, we had 1.5 million individual tax returns received prior to 2021 in the processing pipeline. Including current year returns, as of April 9, 2021, we had 16.2 million unprocessed individual returns in the pipeline. Unprocessed returns include those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Advance Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.  

 
 

How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We are processing returns received over the summer and fall in 2020 due to the extended July 15, 2020 tax filing due date. While the majority of 2019 refund returns have been processed, in some cases, we are processing tax returns that were mailed with a payment even though payment associated with these returns have been processed by the IRS. However, we are rerouting tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened in the order received. As the return is processed, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues depends on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.  

 
 

What you should do: If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.  

 
 

E-filing your 2020 tax return: To e-file you will need to enter your AGI from your tax year 2019 tax return.  If your 2019 return has not yet been processed, you may enter $ 0 (zero) as your prior year Adjusted Gross Income. If you used the Non-Filers: Enter Payment Info Here tool last year to register for an Economic Impact Payment, enter “$1” as your prior year AGI. See Claiming the Recovery Rebate Credit if you aren’t required to file a tax return.  

 

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Whitneey87711
Returning Member

Have not received refund after 60 days it was approved

It's been 45 days since I filed. It was accepted but not processed. I've called every number the IRS has known to man and still nothing there always unavailable due to higher call volume!!! Please if someone has any suggestions as to why it's taking so long please comment... 

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