Fraud by Turbo Tax and SBTPG by holding my refund already released by the IRS!

[suesyq54]

If you haven't got it yet it takes a while but u have to file a trace with the IRS to track the money and I had so many problems with both TurboTax and sbptg they held my tax refund for almost 6 months I know this won't help right away but it's what I had to do

[Shouse2024]

How do I file 4 this

[xmasbaby0]

@Shouse2024 You have posted to an old thread that has posts from multiple users.  What exactly are you trying to do?

[hollylovebirds]

I am also missing my IRS refund; I filed mine March 2023 using intuit turbo tax. The IRS refund website says only that my Tax return was received, and this is January 2025. I can't reach anyone on the phone at the IRS, this is a nightmare. 

[xmasbaby0]

@hollylovebirds So your problem is with the IRS if the IRS is still only showing your 2023 return as "received" but they have not processed it yet.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

TAX ADVOCATE

See this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

https://www.taxpayeradvocate.irs.gov/

[DoninGA]

---

@hollylovebirds wrote:

I am also missing my IRS refund; I filed mine March 2023 using intuit turbo tax. The IRS refund website says only that my Tax return was received, and this is January 2025. I can't reach anyone on the phone at the IRS, this is a nightmare. 

---

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

Or you can contact your local IRS office.  See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment

Or you may want to contact a Taxpayer Advocate in your area.  See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

[taxlady28]

If you paid for TurboTax with your refund, a TurboTax agent can look and see what amount the IRS released to SBTPG.  Often money is owed for child support, student loans, or back taxes and the IRS takes what is owed from your refund.  You need to investigate what is going on with the IRS and whete this money is.  TurboTax never gets the money.  If there is a problem with your account and money canniot be deposited then the money goes back to the IRS to be sent in a check.

[Taxestakenbyscammers]

I have been dealing with the exact same thing...Turbo Tax and that same Santa Barbara company. We're being hacked bad. I have started identifying actual ppl and getting locations but I can't go into that part further. It's really happening and it's CRIMINAL AS F! I AM NOW ON TAX RETURN NUMBER TWO THAT I CANT GET AND IM A SINGLE MOM ALSO AND ITS RUINING ME AND NY DAUGHTERS LIVES. IM PURSUING IT EVERYWAY POSSIBLE NOW. GNA REACH OUT TO NEWS PPL LIKE CALL CURTIS AND SCAMMER PAYBACK CUZ THIS IS A HUGE STORY FROM WHAT I HAVE BEEN READING NOW THAT IVE BEEN RESEARCHING OTHERS ITS HAPPENING TOO. THERE A TON OF US GOING THRU THIS SO WE NEED TO LINK UP AND CLEAR THESE POS LAMES WHO CANT MAKE THEIR OWN MONEY OUT. I GREW UP POOR HAVE NEVER BEEN GIVEN ANYTHING SO I AM NOT THE ONE TO TREAT LIKE I HAVE DISPOSABLE INCOME TO JUST THROW AROUND. I HAVENT BEEN ABLE TO SEE AND LIVE WITH NY OWN CHILD CAUSING ALMOST SUICIDAL STUFF MAN CUZ I DONT HAVE THE MONEY NOW SO I HAVE TO LET HER LIVE SOMEWHERE ELSE WHILE IM HERE BATTLING AN ENEMY I DARE TO COME OUT BEHIND THAT KEYBOARD SO ITS ONE HELL OF A MIND AND EMOTION AND LIFE **bleep**.

[Taxestakenbyscammers]

The person who posted ..." When banks rejects it goes to STBG"....THATS THE VUNERABLE SPOT OBVIOUSLY....THESE SCAMMERS KNOW THE PROCESS AND ARE BEATING US TO MAKING A CONNECTION WITH STBG......OMG YOUR MY HERO....WE HAVE TO START WITH STBG...ILL POST AS I GET SOMEWHERE....FINALLY

[seandallas]

I have been a loyal TurboTax user for the past eight years. However, my experience this year has been extremely disappointing. When the IRS sent my refund to your partner bank, there was no issue deducting their fees—even with supposed "suspicious activity." Yet, when it came to depositing the remaining funds into my account, my refund was withheld, causing significant inconvenience.

After researching the situation, I was surprised to find that this has happened to many others as well. Unfortunately, this reflects very poorly on TurboTax. I will not be using your services moving forward.

According to the information provided, it may take 10–12 weeks for the refund to be returned to the IRS, at which point I’ll be issued a paper check. That timeline is unacceptable. Direct deposit takes minutes—not months. The notion that your bank can immediately deduct funds while delaying the return of the remainder raises serious ethical concerns.

I’m deeply disappointed with the level of customer service and the excessive fees, especially given the lack of transparency and accountability. I genuinely feel for all the individuals who have had similar experiences.

One final question: Why is it acceptable for your bank to take its portion of my refund under the guise of "suspicious activity," but not acceptable for me to receive the rest of my refund?