If you paid for TurboTax with your refund, a TurboTax agent can look and see what amount the IRS released to SBTPG. Often money is owed for child support, student loans, or back taxes and the IRS takes what is owed from your refund. You need to investigate what is going on with the IRS and whete this money is. TurboTax never gets the money. If there is a problem with your account and money canniot be deposited then the money goes back to the IRS to be sent in a check.
