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There had to have been a failure somewhere along the way. My federal and state taxes have been filed and payment transactions completed yet Turbotax filing status remains pending 3 weeks in. This is no longer a big deal with me as I have done the leg work to get confirmation directly from the government entities. That said, it would have been nice for the app to work telling me my taxes were accepted instead of leaving me hanging. Seems like others on thread are having similar issues. Should be looked into IMO.
"Once Turbo Tax submits your return, we do not get updates after the return is accepted. Any other status updates must be done on the IRS or state tax website. @fix-soft[product key removed]s "
This is so Wrong on a few fronts.
1). The most obvious reason is within the TurboTax program itself. What is the purpose of the tab, "Check E-file Status," if not to see if your return was accepted.
TurboTax used to change pending to accepted in years past.
2). Under your E-file Status, Your 2022 Federal Return it states, "Pending. It takes the IRS about 24 to 48 hours to process e-filed returns. In this time, returns are in a pending status. Come back in about 24 hours or check your email. We'll let you know as soon as your return is accepted." Clearly that does not match up with your answer, "Once Turbo Tax submits your return, we do not get updates after the return is accepted." So why does it suggest we check back in 24 hours?
3). Other Employee TurboTax Specialist have admitted they are looking into it.
DaraLO
Employee TurboTax Specialist
"Thank you for reporting this. I will pass your feedback along."
There definitely is a TT issue regarding the status of e-filed returns. Pending status still not updated to Accepted status weeks after filing. But, TT sent emails with a day that both Federal and State were accepted. Why hasn’t the program status been updated as well? TT needs to figure this out and fix it now!
There is clearly a problem here! I don't understand why Intuit is not acknowledging it. I switched to H&R Block Online Version and got the E-file Status update within a couple of hours.
To Intuit: "E-FILE STATUS UPDATE IS NOT WORKING" !!!!!!!!!!!!!!! Hello is anyone home??????
Once your return is accepted by the IRS, they will have the most up-to-date information for you. TurboTax helps you prepare your return and then we pass it on to the IRS. Once that return is accepted, it's in the hands of the IRS and any further updates will come from their website. You can begin to track your refund at the IRS Where's My Refund? site.
Thanks for the reply.
Are you saying that the "Check E-File Status" in the Turbo Tax Program is no longer functional? I been using Turbo Tax for over 20 years and never had a problem with this before.
The return status will eventually switch from pending to accepted or rejected. However, we do not have an exact timeframe of when that will happen. You would need to contact Customer Support if you wanted to discuss that issue further.
After the IRS has accepted your e-filed return, you can check the status of your refund by going directly to: https://www.irs.gov/refunds
Really? It will eventually catch up and correctly report the status? Seriously, How interesting! This has never been how this function has worked in all the past years. It's a real problem for those who's return was rejected, but sits in pending status in TT for weeks. Leaves the taxpayer unable to take care of the issue that caused the rejection. Some people are affected by the functionality of the program this year, and TT hasn't fixed it yet!
I am going to buy a different program and file my taxes it has been 12 days and still says pending I don't believe they even sent them and all I get are generic responses as no one is reading the actual posts. This is an absolute joke.
I am experiencing the same issue. I e-filed both a federal and state return. I received e-mails saying both have been accepted. The e-file status in turbo tax is still showing the returns are "pending".
Same problem here. I filed on 1/28/2023 and have received accepted emails for both federal and state but still pending in TT desktop software. My problem is I need to file a amended return and TT will not allow me to electronically file the amended return because my original electronic file status is still pending even though I have received both state and federal refunds.
Please update your software if you're using the CD/Download. Refer to the linked resources below for instructions. If you're using TurboTax Online, sign out of your account and clear your browser's cache and cookies, then sign back in.
If you need additional assistance, please reach out via phone. To speak with a TurboTax Expert, refer to the instructions here: How do I contact TurboTax?
References:
How do I update my TurboTax CD/Download software program? - Intuit
Manually Update TurboTax for Windows Software - Intuit
If using the desktop version of Turbo Tax, the status will show pending to show they were sent out, and then Turbo Tax software would not receive any update on the return status.
In order to check the return status, please follow the instructions here.
@CarissaM Yes the Desktop program does update and should show Accepted. Mine does. But there are users that can't update their status in the Desktop program. Been happening for a couple years. Even that link has instructions for the Desktop CD/Download program.
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