Im entering info correctly on wheres my refund and it tells me my info is wrong n its not. What could be the problem

[Dodom252002]

It must be a glitch in their system. It is telling me the same thing but when I called the automated line, it updated me. My information was correct and only included my federal return amount m

[JakailaLO]

Please review this link thoroughly for more information: https://ttlc.intuit.com/community/refund-status/help/why-is-there-no-record-of-my-return-at-where-s-...

[torytolson2]

My info is entered correctly but it's saying incorrect information

[BrandiLO]

 Please wait at least 24-48 hours after your return has been accepted by the IRS to check your status on www.irs.gov/refunds. This amount of time is just an approximation as sometimes it can take a bit more time for the information to appear through the tracking tool. 

If there is no record of your return, or the system says the information is wrong, please make sure you are entering the correct social security number, filing status, and refund amount.

To verify your refund amount:

If you filed a Form 1040, the Refund Amount is shown on Line 20a.

If you filed a Form 1040NR, the Refund Amount is shown on Line 73a.

If you filed a Form 1040NR-EZ, the Refund Amount is shown on Line 23a.

If you filed a Form 1040PR, the Refund Amount is shown on Line 13a.

If you filed a Form 1040SS, the Refund Amount is shown on Line 13a.

To verify your filing status:

If you filed a Form 1040, the Filing Status is shown on the top of the form above your name and social security number.

If you filed a Form 1040NR, the Filing Status is shown on Page 1, Boxes 1 through 6.

If you filed a Form 1040NR-EZ, the Filing Status is shown on Page 1, Boxes 1 through 2.

If you filed a Form 1040PR, the Filing Status is shown on Page 1, Part 1 Line 1.

If you filed a Form 1040SS, the Filing Status is shown on Page 1, Part 1 Line 1.

If you are unable to track your refund on the IRS refund tool despite confirming your information is correct, please click here for some more tips. 

[cathlynn1994]

Mine is also doing this & I entered the right amount. Not the total.

[Powdercoat66]

Same here I checked it a week ago and it worked. Now it isn’t. Hoping it’s a glitch. 

[shawnalee1437]

Same with me everything is correct , a couple days ago it gave me an amount, now it’s tell me it’s incorrect. Probably a glitch 

[Phillipscott84]

Same here. When I call the refund line and enter my info over the phone through the automated system it tells me it's been accepted and now being processed.

[SForrestLO]

Please use this link to track your refund from the IRS. https://www.irs.gov/newsroom/use-the-wheres-my-refund-tool This is normal. It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated.

Continue checking the Where’s My Federal Refund tool for updates. Updates are made daily, usually overnight.

What does pending mean. https://ttlc.intuit.com/community/return-status/help/what-does-pending-mean/00/26331

Please use this link to track your refund from the IRS. https://www.irs.gov/newsroom/use-the-wheres-my-refund-tool

[gullett2006]

Boy I'll tell you what for tax professionals somehow someway you people do not understand what these people are asking I have read their comments I have read their question and they're all entering in the correct information they all seem to know what information to enter but all you people want to do is keep repeating the same answers about how they're wrong entering in the information...I also am having problems right now saying wrong information and I know I entered the right information in this is why I don't ask questions on this website because you people out obviously don't know how to answer the questions you give typical responses and keep telling people what they already know several of you from Intuit that have answered these questions say the same thing it's the user putting the wrong information in check this check that.....simply call the IRS 800 number or 866- number whichever one it is and that worked for me it gave me up-to-date information right now the website and the app IRS2Go are having problems saying people's information is not right so from what I understand it will be fixed but for right now you have to call the toll-free number to get a status update on your refund....

[Feliciarolla]

Mine did the same thing!! It worked all the time till today, and low it says it’s wrong: 

[LindseyLO]

Don't worry, sometimes the site is in the process of updating and you are unable to track your refund.  

Continue checking the Where’s My Federal Refund?  tool for updates

[BLESSBEYONDMEASURE2020]

Hello,Everyone,There is something wrong with the "Where my refund website and the Irs.gov app.Hopefully before  friday,System will be fix.

[ChondelLO]

That happens from time to time. Please continue to check for updates using the Where's My Refund? tool at the IRS website. The website updates once a day.

When will I get my IRS tax refund? - Community

[sassyma44]

Efile