I haven't received my refund an TurboTax has sent me a bill what does this mean

[ronaldmgibson]

I am due a refund according to the fill I sen in on May 2, 2021.

[xmasbaby0]

@ronaldmgibson

Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

[Centeno818]

I also selected to pay turbo tax fees with my federal everyday ive checked on efile order and ot would say payment pending and today it said payment completed but i havent received my fed taxes on my bank account im so confused more so because irs website says my return has not been process has this happen to anyone??

[VolvoGirl]

When your file your tax return successfully and you choose to pay your fees from your Federal refund, the TurboTax program considers the fee paid, even though the federal refund has not been released yet. This is why you see "Payment Completed".

As soon as your return is accepted by the IRS, your info shows at SBTPG, it should have your expected refund amount and it will say that they have not received your refund yet. Once they have your return it will update and tell you when they received it, what they received, what they deducted and when they sent it to your direct deposit account.

See the employee answer on this one

  https://ttlc.intuit.com/community/after-you-file/discussion/if-my-order-detail-have-thanks-for-payme...