Costco Turbo Tax Deluxe

[mesquitebean]

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@clarks117  wrote:

Having the same issue....bought the Deluxe version with state....just like I have done for 10 years. I get almost finished and it asked me how I want to pay the 39.99 fee for processing. So I paid 49.99 for the CD at Staples and now I need to pay another 39.99? Not to mention, I'm using a MacBook, and have lots of issues trying to even get the darn thing to open. If you close it and don't finish it, its gone....won't open.....very disappointed in Turbotax this year. 

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Are you sure it wasn't charging you 19.99 for the state efile fee and then did you choose to pay that state efile fee out of your Federal refund?   

You said "39.99 for processing."   That makes me think you may have chosen to pay the 19.99 fee out of your Federal refund instead of paying it upfront with credit/debit card.

If you did choose that method to pay TurboTax fees out of the Federal refund, there is an additional 39.99 (or $40) service fee.  In California the additional fee is $44.99 (or $45.)

If that's your situation (i.e., chose to "pay out of refund"), the total fee at the time of efiling would be 19.99 plus 39.99 = 59.98 plus possible sales tax.

If that's what is happening to you, and if you haven't already paid, you can go through that payment section again and remove that payment method and pay upfront with credit/debit card.

[VolvoGirl]

Go back through the File tab slowly and watch the screens and be careful what you click on.  There is one screen that can trip you up.  I think people get going too fast at the end to file and don't pay attention to what they are clicking on to continue.

[No1flyingace]

The license code is: [product key removed]

[donna55]

I am having the exact same problem. I never had an issue before. 

I purchased turbotax deluxe at Costco. I put the disc into my computer and put in the code that came with my disc and filled in the information. Now it is saying that I did not purchase it.

If this can't be resolved soon. I will decide to use another program.

[ChondelLO]

Please click the link below to contact Customer Support for assistance.

What is the TurboTax phone number? - Community

[Dasharadhi]

Hi I bought Turbo Tax Deluxe from Costco ( this includes Federal Returns and State Returns)

I installed the software in my laptop and entered the license code i received.

During submission , its asking me to pay $44.99 in Payment options.

Please advise how to resolve this or provide the direct support contact number to reach for further help.

Thanks

Sri

[Anonymous]

There is an additional charge of $44.99  to e-file an additional state tax return.

One state INCLUDED with TurboTax Deluxe,
Premier, and Home & Business

Prepare and print unlimited returns for one state at no extra cost.
Only $44.99 per additional state. E-file additional

If you are not trying to efile an additional return, ry deleting your browser's cookies. Please see this Turbo Tax FAQ regarding  How to delete cookies! Then re-enter your pin. If that doesn't work try using a different browser all together. 

If your issue remains unresolved, please Contact us so we can help.

[VolvoGirl]

@Dasharadhi   Are you in California?  You get one free state PROGRAM download to prepare unlimited state returns.  Then each state return including the first one is 24.95 to efile.  If you want to have the 24.99 fee deducted from your federal refund there is an EXTRA 44.99 Pay with Refund Service charge in California.  39.99 in other states.  Or you can pay with a credit card to avoid the extra charge.

[Dasharadhi]

This is disappointing service from Turbo Tax.. wont use this next year

[donna55]

Already did through mail. You certainly didn't respond in a timely manner. I don't think I will be using Turbo Tax next year.

Donna