Can't access my turbo prepaid card account online to view my card information

[LtBrine89]

If your just now seeing this post Do Not call this number!! You will not get in touch with anyone at all!! Even if you are trying to report a stolen card they will say you have the wrong number and hang up on you after you put in all your info!!!

[jskelton4444]

yes I'm in the same boat as you and I have no idea what to do it's crazy because I was able to update my TurboTax account but I can't get to the turbo card

[Zone1soldier]

Keeps saying invalid password

[JotikaT2]

I recommend logging into your account using the link below.  There is an option to select I forgot my password you can select to change your password.

Log in site for Turbo Visa Debit Card

Please see the following link for more information, including how to contact customer service, should you need additional assistance.

Info from TurboTax for Debit Card

[Kreepy30]

I have a Lock on my turbo account because I tried to many times how do I take the lock off?

[DawnC]

You need to contact Turbo Card services at (888) 285-4169.  Please be patient; it may take a while to be connected to a rep, but they are taking calls.  

[jenniferaldrich40]

I cannot register my activation code for my turbo debit card

[jenniferaldrich40]

I registered my turbodebitvisa but it wont allow me to enter the code which was sent

[A3852469536]

It keeps locking me out for 24 hr 

[xmasbaby0]

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

[Qslack20]

I am unable to access my turbo acct due to not knowing the card number , as well as being told my social is unable to be found 

[user02979]

How im in the same boat, can't access my account 

[tlcummings2019]

Cannot access my account it is telling me that it’s invalid info. I got a email that my card was reactivated and to go login and reset password so i did so and it’s still telling me invalid card info and login info. Im not happy with it at all because I didn’t do anything for it to all of a sudden be inaccessible and my stimulus is being deposited into it on January 4. I got an email from you telling me that. Then all of a sudden my card is invalid im very upset I will not be able to access my funds and it’s extremely frustrating that i sat on hold for almost an hour on your phone line and I get hung up on without even talking to anyone!!! Ive done everything you tell me to correct it and nothing is working. Again from a card i just used for last stimulus and it was fine now for no reason its not useable 

[Fidgetspinster9]

Why can't we speak with representatives? Why is there no communication? The number provided doesn't not allow us to speak to anyone. We pay monthly dues to insure we have our needs met.

[Janes7878]

When i put my card number  and ssn with cvv number it says enter a valid catd number or try again later i need to reset my password