Can I get my TurboTax prepaid card number before I receive it in the mail?

[AkinaLO]

It should take 5-10 business days from the date your return was accepted for your card to arrive. 

1. A soon as you get your card, activate it online or over the phone by following the instructions on the card sticker. 

2. Once the IRS approves and issues your refund, your refund will be deposited directly into your account. 

Please read the article below for more detailed information.

https://ttlc.intuit.com/replies/6419975 

@Chantell_30

[Rob2182]

I've been on hold for an hour. Answer the phone! 

[CassLO]

@Rob2182 You may also submit a request for assistance here: Submit a request – TPG - Taxpayer

Please click here for the TurboTax Visa Debit Card phone number and don't choose option 2, it will repeat a few times then you will get more options. You may also see the options listed below:

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birthdate. 

[Lynscott0526]

I waited on hold for 2 hours and then it disconnected me.  I’m so frustrated I’ve been trying to call for days!  I

[Jefe2xx]

How can I get my card number 

[NavyMom]

You still dont get an answer. And AGAIN.. I have money locked up in 'pending' status again for 2 weeks. This is BS! Someone needs to fix this NOW!!!!

I say all of us should file a class action lawsuit against the Turbo Tax Card. Cuz these idiot 'specialists' have NO idea wtf they are even talking about. They are no help at all!

[CarissaM]

When you call the customer service number, try selecting the option that your refund was placed onto a card you do not own. This will get you connected to the fraud department, which will have a live agent ready to assist. 

[NavyMom]

I dont need another card to be canceled. 

[trevonwilson22]

Oh y'all gotta lawsuit coming just wait on it

[Rosamacias8801]

Hello

[Marquis358]

I need a replacement 

[Sexymamas808]

Hi

[SForrestLO]

@Marquis358

You can contact customer service. https://turbodebitcard.intuit.com/contact-us The only way to have a new card mailed to you is to call (888) 285-4169.

Follow the steps below.

Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birthday. At this point the system should give you an option to get a new card sent or allow you to speak to an agent.

Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

[Cperry]

I need a temp card number, online and the robo call center do not help you what so ever. I had one before so I know it can be done. Do not direct me to your online service I need legit info on how to transfer my funds to my account from turbo 

[Mikelpelt1]

Can I get my turbo tax card number before I receive my card