Can anyone help me get my refund from 2021? Sent many emails to Civista Bank many times to no avail. Keeping in acct routing [PII Removed]. Acct # [PII removed].

[sjpeterson62]

Santa Barbara Green Dot continues to hold my refund.  They will not respond to emails or phone calls.  It's a scam to keep your money!!!

[VolvoGirl]

YIKES  edit your post and remove your bank info!  This is a public user forum and the whole world can see what you post.  It is not secure.  You will get scammed and your bank account stolen.  

[xmasbaby0]

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax.  Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.

[sjpeterson62]

This is not my account information.  The IRS gave me this information.  It is a  account that Civista Bank uses to keep your money.  

[xmasbaby0]

if you chose to have your TurboTax fees deducted from your federal refund then the banking information on the tax form is the information to send your refund to the third party bank.  That bank gets your refund first from the IRS.  They take out your TurboTax fees and send the rest to you---and that bank has YOUR direct deposit information.

When you choose "refund processing"   TurboTax gets its fees when the IRS releases your refund.  Your refund goes to the third party bank.  The bank takes out your fees and then that bank sends the rest of the refund to you.

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[sjpeterson62]

The phone number is a spam number.  As I previously stated,  Turbo Tax has done ABSOLUTELY NOTHING  to help me recover my refund!! You got your money,  now help me get mine!!! Your the ones who put MY money in their hands!! 

[SForrestLO]

If you chose to have your fees deducted, you can check with
Santa Barbara Tax Products Group.
If the funds were returned to them for some reason by your bank, SBTPG will return your refund to the IRS. The IRS will send a check to the address listed on your return. Please check with the IRS and SBTPG.

Please see this link to contact SBTPG.
 
How do I contact the Internal Revenue Service (IRS)?

@sjpeterson62