2024 fed amended return transmission trouble

[janejane]

Tried to submit 2024 fed amended return and see the error of "transmission trouble-Please try again" as in the snapshot. It asked me to select File tab to try transmission again. However there is no transmission choice in the File tab as in the second snapshot.

[janejane]

[janejane]

[MarilynG1]

Transmission issues often are connectivity issues.  Here's How to Turn Off Anti-Virus Programs before retrying.   Some amended returns can be Efiled, and others can't.  If yours is one that can't, you should get a message regarding that.  

@janejane 

[janejane]

1. I don’t have any anti virus software.

2. I don’t see any message saying that mine can’t be filed electronically. How do I check that?

[janejane]

Also does the information I posted as picture means that the transmission failed and I need to resubmit, or TurboTax cannot figure out it was successful or not?

[CatinaT1]

You may need to do a manual update. Can you let us know if after the manual update you are able to file the federal amendment electronically?

Try clearing your Cache and Cookies and then try this link instructions.

[janejane]

Thanks I am using Mac, not windows. And TurboTax desktop, not online. So no cache, cookie or manual updates from the links you added.

[CatinaT1]

Try these steps: Troubleshooting TurboTax Desktop for Mac issues

[janejane]

I tried all of these basic checks and nothing helps 

[CatinaT1]

You followed these update steps from the article?

• Make sure you're running the program from the Applications folder, not from a mounted virtual drive or CD (if installing tax year 2023 or a previous version).
• Wireless connections can be problematic. We recommend updating over a wired, broadband connection.
  • If you don't have access to broadband, try restarting your wireless router.
• Empty the Trash.
• Force the update to download and install.
• If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order.
  • Wait a minute or two, then turn your modem back on.
  • Wait another minute, then turn your router back on.
  • Once your router is back up, turn your computer back on and try updating again.

[janejane]

Yes I did everything 

[CatinaT1]

You may need to mail the amended Federal return. There will be an update this week. You could wait until after that, run the update and then try again. The update should come by Friday late afternoon.

[janejane]

Thanks. What is the Friday update is about?

[zgd]

I have the exact same problem when I tried to amend my tax, initial e-filing failed because the software needs to update, and then after updating, only state was e-filed successfully, federal seems to be stuck in the transmission trouble. I tried multiple things and it doesn't work. it seems the software thinks we have transmitted both federal and state amended, but the federal one failed.