You followed these update steps from the article?
- Make sure you're running the program from the Applications folder, not from a mounted virtual drive or CD (if installing tax year 2023 or a previous version).
- Wireless connections can be problematic. We recommend updating over a wired, broadband connection.
- If you don't have access to broadband, try restarting your wireless router.
- Empty the Trash.
- Force the update to download and install.
- If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order.
- Wait a minute or two, then turn your modem back on.
- Wait another minute, then turn your router back on.
- Once your router is back up, turn your computer back on and try updating again.
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