2019 tax status

[D309]

I filed my 2019 taxes with Turbotax.  However, the state tells me they never received a payment from TurboTax and I never received an IRS refund from TurboTax.  I need to speak to someone who can tell me what happened.

[DoninGA]

TurboTax does not pay any type of taxes owed, federal or state.

If you chose to pay the state taxes via direct debit from your bank account, that information was sent with the e-filed tax return if your state allows direct debit as payment using tax preparation software, most states do not.

What is the status of the 2019 federal and state tax return?

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the 2019

[Critter-3]

Sounds like you never efiled successfully ... did you check by logging in to your account?  And TT never makes any payments for any reason ... the payment request is sent with the return when it is successfully efiled.   So did you complete the FILE tab and submit the return ?   Was it rejected ?  If so then you need to print, ink sign and mail in both returns.  

Please use the following link to contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632