RAC loan details

[xmasbaby0]

What is an RAC loan?  ----and what is your question----please ask a complete and clearly worded question.  This is not live chat, and we cannot see your screen or your tax return.

[Critter-3]

Refund Anticipation Check which means you used the Refund Processing Service to have the TT fees withheld from the federal refund ...

Did the IRS release the refund ?   Did you want the fees withheld from your refund ?  Were you getting the PrePaid Debit card ?   Here is how to track down your refund ...

Once your return has been accepted (received) by the government, they take over the refund status update duties, since they hold the purse strings. The status in TurboTax will remain as "accepted."

Use the IRS Where's My Refund site for the latest word on your federal tax refund, and your state government's refund lookup service for the latest on your state refund.

Were you having the refund direct deposited to your bank account directly ?

Does this IRS "Where's My Refund" tool say your funds have actually been sent?
http://www.irs.gov/Refunds

If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times.

If so did you enter the correct routing & account number for an ACH transfer ?  Here is how you can see your deposit information:

Your direct deposit information will be at the bottom of your Form 1040.

To view your 1040 after filing, Sign into TurboTax > Taxes > Tax Timeline > Some other things you can do > Download/print (.pdf). 

Please see the following FAQ article below if you entered in the wrong bank account information.

https://ttlc.intuit.com/questions/1901677

Did you have the TT fees withheld from the federal refund and getting the refund on the Debit card?  

If so the refund needs to go from the IRS to the third party bank to the card.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa :  If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

Did you have the TT fees withheld from the federal refund  and the balance sent to your bank account ?  

If so the refund needs to go from the IRS to the third party bank to your bank account.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

[Critter-3]

Technically the RAC is not a loan ... that would be a RAL and TT doesn't do those... however, in January, you may be eligible for a Refund Advance (not loan) but you have to be offered the advance ... you cannot opt in. 

[Castro2]

Ok the it's send my tax return for 2021 and the amount of 2, 820.32 they to me they sent it to you guys

[xmasbaby0]

@Castro2 You posted to an old thread about refund advance loans but that is not what you are asking about, apparently.   You say you did not receive your 2021 refund?

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410