On the irs website it keeps saying I’m entering my information in wrong but I entered the right information

[EbonyL]

This is normal. Your return is currently being processed. If your return was accepted less than 21 days ago, it can take anywhere from a few days to 3 weeks to update. As your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund? tool for updates. Updates are made daily, usually overnight. You may also download the IRS2Go app to check your Federal refund status.

https://ttlc.intuit.com/replies/3302106

[brandon7054]

Ok so y’all telling me this is normal but I be never received my 2017 federal refund but I got my state and this year I only got my federal but not my state
I’m tired of talking to these stupid voice recording systems their no help AT ALL

[brandon7054]

On top of that every time I try to track it I’m told my information isnt correct and y’all say wait 24 hours to 21 days and I have it’s been 60 days soooooo yeah can I get some REAL HELP please

[adriannac2006]

• Call the IRS: 1-800-829-1040 hours 7 AM – 7 PM local time Monday-Friday
• Press 1 for English.
  After selecting your language, choose option 2 for “For answers about your personal income tax…”
• Press 1 “For questions about a form you have already submitted or …”
• Press 3 “For all other questions about your tax history or…”
• Press 2 “For all other questions about your tax history or payment…”
• IMPORTANT: When it asks you to enter your SSN or EIN to access your account information, do not enter anything.
  • After it asks twice, you will get another menu
• Press 2 for “personal or individual tax questions”…
• Finally, press 4 and you get in line for a live person.

[Karenput77]

The irs website keeps telling me my info is not correct when I try and check my status of 2019 tax refund.

[DoninGA]

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@Karenput77 wrote:

The irs website keeps telling me my info is not correct when I try and check my status of 2019 tax refund.

---

The IRS has more than likely changed the IRS federal tax refund website for only tax year 2020 refunds.

You will need to contact the IRS and speak with an agent concerning a 2019 federal tax refund.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

[Riley_Fox]

I've been having this issue for the last 2 months. No matter what I try, the IRS says it's wrong. Fix your **bleep** please.

[MArgoNClark]

I'm having the same issue...my address,name,email and SSN is all correct and it keeps saying it is not and locks me out. I filed on March 23 it was accepted on March 26th and I STILL haven't received payment. I am SO frustrated I can't get a live person or even a person on the phone to make an appointment to go INTO an office to try and sort this out......the whole press 1 then 2 on the phone does nothing either...has anyone gotten any results on this yet?????

[xmasbaby0]

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.   Many refunds are taking longer during the pandemic.  The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.   Congress changed the tax laws in the middle of the tax season so millions of returns need to be recalculated; and now on top of all that,  they have to gear up to start making monthly child tax credit payments.

Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received.   Many people have been confused by the recovery rebate credit and completed it incorrectly.  The IRS may delay your refund while they cross-check to see what you received.  Some refunds are delayed because of the tax law changes that went into effect recently.   If your return has unemployment or the premium tax credit on it, that may be delaying it.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

From this IRS website - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

 As of June 23, 2021, we had 17.5 million unprocessed individual returns in the pipeline. Unprocessed returns include tax year 2020 returns such as those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We have processed all error free returns received prior to 2021, and continue to work the returns that need to be manually reviewed due to errors.  We are rerouting tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened and processed in the order received. As the return is processed, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues depends on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.

What you should do: If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.

[Melissad7]

It is always something now my taxes is saying I’m putting in wrong information, I been putting in same information since April, REALLY, I bet I get2021 taxes before I get my 2020 and it’s been hard on a single parent because of all this I didn’t get that monthly check either I just want the money I am owed!!!!!!

[xmasbaby0]

@Melissad7 The IRS refund site is now undergoing changes and will only be showing refunds for 2021 returns.  If you have been seeing information on that site up to now, you know the IRS has your refund and is working on it.  Sadly, there are still delays for 2020 refunds and there are many others like you who are waiting for 2020 refunds.

As for the child tax credit, you will be able to get the full amount as part of your refund on your 2021 tax return.  It will show up on line 28 of your 2021 Form 1040.

TurboTax does not get any information at all from the IRS after you file your tax return.  No one at TurboTax knows what the IRS is doing with your 2020 return.

There have been a lot of delays for 2020  federal refunds.  Did you mail your return or e-file?

If you mailed it:

MAILED RETURNS

If  you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

The IRS refund site is only showing information about 2021 refunds now so it will not show anything about your 2020 refund.

Or......

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Does your TT account say that your return was accepted?  Or does it say something else—like “rejected”, “printed” or “ready to mail?”  If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.

 TurboTax does not mail your tax return for you.

If your e-file was accepted:

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[Beadle]

I am getting all kinds of mess this year ( I've  been using it for years and it's been ok). Nothing is normal this year and it keeps showing up when I'm doing something else.  I know the state refund is wrong ( almost all of what I paid)  and I keep running it through and it says no errors.  My comparison with last year is practically the same, but I can't reduce the refund and when I try to file it, it says there are errors!  Can we get a refund? From Turbotax?

[ColeenD3]

Follow the steps for your product below to ensure you get the help you need from the right person. We're open daily from 5:00 AM to 9:00 PM PT.

TurboTax Online

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[nedayers86]

Yeah me too! the IRS seems to be under the impression, that in 2019 my kid whom i filed for don't live under my house hold. This is very concerning, I've fax all documentations they ask for: for year 2019. It's 2022 and I've lost my job my two youngest little ones and my wife. Are dependent on me, mean while there hit up our president for tax issues. Lord helps us all. Somthing is going on and i pray you get what is owed to you. Through out the lock downs, i was working to get schools hospitail back up to speed to open up... was a front line worker now im been thrown under the bus.