My tax return was sent but I haven’t received my refund in my bank.

[Angellaps]

Have you received your refund yet. Wmr says sent april 1st but I haven't received it yet

[TerukoL]

TurboTax does not receive updates from the IRS once they have accepted your return.  If it has been more than 21 days since your return was accepted,  You will need to contact the IRS  at 1-800-829-1040 and follow the prompts for a live representative. The person that you speak with will have direct access to your tax return and be able to provide you with a status update. 

When you call, make sure you have the following information:

• tax year
• social security number
• filing status
• exact refund amount

When calling the IRS do NOT choose Option 1. 

Choose Option 2 after you choose the language. 

• Then Press 1  
• Then Press 4 
• Then Press 2, it will then transfer you to an agent. 

Please click When will I get my IRS tax refund? to learn more.

[Devon9]

I’m curious did you end up getting your refund? Mine said deposited in the irs refund tool in late Feb and I’ve still yet to receive it. I talked with TT and they had no idea. I called my bank and they said they never received it. Of course it’s impossible to reach the irs. Hoping to get this resolved. 

[NashayLO]

If the IRS is saying that they deposited your refund in your bank account, you will need to contact the IRS, How do I contact the Internal Revenue Service (IRS...

If you used the Refund Processing Service, you can contact Santa Barbara Tax Products Group (SBTPG), Why is my federal refund on hold with Santa Barbara Tax ...

[jesusrodriguez080892]

Man I'm glad I'm not the only one The same happened to me I was supposed to receive it on the 24th I have three bars and it said my money was sent to me and it wasn't I will never be able to turboTax again

[xmasbaby0]

@jesusrodriguez080892 You are posting to an old thread that has had no activity since 2021; we do not know what "same thing" happened to you.   Your only source of information about your refund is the IRS refund site.  TurboTax only gives you an estimated date; TT never knows if your refund was sent.

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS. 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved