My prior year tax return is not showing up in my account. Has this ever happened to anyone and if so, how did you go about recovering the document?

[CatinaT1]

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/ 

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF) 

Or - 

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.  

This will take you back in to the 2022 online tax return. 

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets 

[gbello725-gmail-]

Neither of the options presented worked unfortunately. When in my account under the purchases tab, I can see the purchases I made for the 2020 and 2021 tax season but when I go to the documents tab, my returns are not listed. My 2022 taxes were filed jointly under my spouses account so it makes sense I do not see the 2022 return but I am looking for 2021 and 2020.

[DoninGA]

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2023 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

[VolvoGirl · Accepted solution]

What did you buy for 2020 & 2021?  Did you buy the Desktop program?  If you see them in your online account you have to start entering some 2023 info for the menu items in the left side bar to open up.

How to Access prior year online returns
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

If you can't get the side menus to open up to access the prior year..... You need to start entering some basic Personal Info in 2023 for the side menu to open up. Just continue a little ways into 2023. I had to go though about 12 screens.

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online. So you need to make and keep your own backups.

Or request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

Or get a copy of your return using form 4506
https://www.irs.gov/pub/irs-pdf/f4506.pdf

[gbello725-gmail-]

Thank you for the insights. Your tip about having to go through this years return for about 12 screens was allowed me to finally get the side menus to open up.