Is there a phone number to request a new card? I never received the other one and green dot doesn't have my info on file. So frustrated!

[sarawhit92]

I have called everyday for 2 weeks and no answer. This number does not work. The online site does not work. I’ve filed a dispute with them and i still have not heard anything or got my money back. 

[CarissaM]

The best way I have found to contact someone for the Turbo Prepaid debit card, is to call the number listed here. When you call the number, select the option that your refund has been placed onto a card that is not yours. This will then get you connected to the fraud department. You may have to wait on hold for a period (I have been told it can be 30 minutes). There will be a live agent who will take your call and assist you. 

[sarawhit92]

Well now they are experiencing technical difficulties for the past 3 days so i can’t get in at all. This is ridiculous. 

[pamelajean67]

I created a new account when I did my taxes and I am able to log onto that account where I can see my money in the account. I CANNOT do anything with that money whatsoever until I register the card. I cannot use my money for online purchases either since you have to REGISTER the card first. Well I can't register the card because I don't have the card number. And there isn't anywhere on my account that gives me the new card number. This is just ridiculous. I can't get a straight answer from anyone on this forum, I can't reach anyone ever at the number, I can't get any help from anyone ever. Just the same response over and over which doesn't help at all. How does anyone ever get their money with this company?????????

[jessbell8881]

My sister is having every single problem you are with her card and the customer service.please tell me you've found a way to get a new card sent out?

[CarissaM]

If you have the Turbo Visa Debit Card please call (888-285-4169). When you select an option, select that your refund was deposited onto a card you do not own, This will get you connected over to the fraud department, where  live agent is ready and willing to assist you. 

[Robert658]

I need to speak with someone I have money in my account and can't use it 

[BrandiLO]

@Robert658,

please click here for the customer care contact number. Call the number then follow these steps (I have called the system to create these steps for you) :

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received Press 1", then press 1
5. Press 2 for the option of " have not yet received your card."
6. Next, you will be prompted to enter your social security number, zip code, and birthdate. 

After this point, the system says they do not recognize my entry because I did not order a card, so I am only assuming that if you ordered a card, they should either give you an option to get a new one sent or allow you to speak to an agent. 

Please let us know if this works or if you need any additional assistance by responding to this post. 

[Tee14]

@BrandiLO i did all the steps you said n they disconnect the call please see if there is another option just so we all can get a card replacement. This is ridiculous! I appreciate you for your help!

[MichelleLO]

@Tee14 The Turbo Visa Debit Card website and app are experiencing high volumes  due to the stimulus payments being funded. Please keep trying to call Customer Care to request a replacement card. 

[Youngdm98]

Same thing is happening to me right now!

[Luvdrama]

I have sent in my information numerous times to get a new card so that I can access my money. Somehow someone put the wrong zip code in for my account and now it will not let me access anything on the automated line to get a new card. PLEASE HELP!!

[Jazzifav]

 very simple..we can't get through without entering  the card number hard to do without the card. system doesn't recognize ss# either