After you file

I created a new account when I did my taxes and I am able to log onto that account where I can see my money in the account. I CANNOT do anything with that money whatsoever until I register the card. I cannot use my money for online purchases either since you have to REGISTER the card first. Well I can't register the card because I don't have the card number. And there isn't anywhere on my account that gives me the new card number. This is just ridiculous. I can't get a straight answer from anyone on this forum, I can't reach anyone ever at the number, I can't get any help from anyone ever. Just the same response over and over which doesn't help at all. How does anyone ever get their money with this company?????????