Is anyone else waiting for a refund on the purchase of Turbo Tax desktop?

[EdnaA]

I didn't use the desktop....I filed through the Turbo Tax website.  I filled out the form on the website but lost the case number therefore I can't track the refund.

[DoninGA]

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

[EdnaA]

Thanks for your reply, Donin. 

However,  I have purchased the desktop version of Turbo Tax and requested a refund because I did not use it.  I used the online version instead.  I have been waiting for TT to refund me the cost of the desktop version.

[DoninGA]

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@EdnaA wrote:

Thanks for your reply, Donin. 

However,  I have purchased the desktop version of Turbo Tax and requested a refund because I did not use it.  I used the online version instead.  I have been waiting for TT to refund me the cost of the desktop version.

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Sorry for the mix-up with the answer.  Did you use the website to request a refund?

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

[EdnaA]

Hi Donin.  Yes, I used the link on their website to request a refund and received a link through email to 

track the status of the refund.  However, it says "status open".  It has been about 3 weeks. 

[DoninGA · Accepted solution]

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@EdnaA wrote:

Hi Donin.  Yes, I used the link on their website to request a refund and received a link through email to 

track the status of the refund.  However, it says "status open".  It has been about 3 weeks. 

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That's to long a wait.  You need to contact TurboTax support to find out what is going on with refund

When contacting support on their website use the key words Billing Issue and do not use the word Refund or you will get a response for a tax refund.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[EdnaA]

Donin.  Thank you so much for your help.  I followed your instructions and was given a phone number based on entering "billing issue" on the support page.     The rep looked it up and told me the refund was in process.  He said for how busy they are, the refund may take up to 6 weeks.  I'm okay with that as long as I know they received the request and working on it.  You were a big help. 

[robxxx122]

Hi edna did you get your refund for the return product? I have the same issue with your case status its says "opened" i just wondering is it guaranteed money back? 

[Genursus]

I bought the desktop version thinking I'd be able to enter more than 4000 transactions. It turns out desktop version won't even accept more than 3000.

I went online and submitted for a refund, then received an email about a day later stating the case was closed, but gives no other information. Here's what the email says cut and pasted.

Your TurboTax Case [phone number removed] is Closed - Please Complete our Survey (subject line)

(body of email follows)

Dear TurboTax Customer,

Thank you for contacting us for TurboTax Service and Support. Please take a moment to provide feedback on your experience by answering the questions in the attached link.  This is in reference to case number: [phone number removed]

Your opinion is valuable and important to us. We would appreciate it if you can give us feedback on the service that we delivered to you.

Follow this link to the Survey:
Take the Survey

Or copy and paste the URL below into your internet browser:
https://intuitcare.co1.qualtrics.com/jfe/form/SV_1R1AS4hvHt3YctL?Q_DL=ilTXaPLXvXyb7T8_1R1AS4hvHt3Yct...

Sincerely,
Intuit Support

(end email)

I called support but all they did was resubmit the same form in which case I received a 'case closed' email minutes after hanging up with customer support. Then I learn there are no phone numbers dealing with Turbotax the product. The phone numbers are for Tax questions.

Is my refund denied or approved? If it's 60 day guaranteed satisfaction, I should get it, but it says nothing as you can see. If it takes a few days to get the refund back (which it has been now and I don't see it), they should at least state that in the 'case closed' email.

[DoninGA]

@Genursus 

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

[Genursus]

I did that four times already. I get the 'case closed' email minutes after. I'm going in circles without any explanation.

[DoninGA]

I will forward this entire thread to one of the TurboTax Moderators for review.  They may contact you on this thread or by Private Message.

[Genursus]

Thanks, but still nothing and no refund or any kind of explanation.

I'm also having problems trying to transmit my returns via the online version after paying for that now. It just won't go through. The only customer service seem to be CPA's who can only answer questions about tax problems, not problems with the actual software or refunds (for the desktop software).

So ridiculous.

[Genursus]

Okay. I just saw a Private Message (which I wasn't alerted to) from a moderator. I'll see how this goes.