I bought the desktop version thinking I'd be able to enter more than 4000 transactions. It turns out desktop version won't even accept more than 3000.
I went online and submitted for a refund, then received an email about a day later stating the case was closed, but gives no other information. Here's what the email says cut and pasted.
Your TurboTax Case [phone number removed] is Closed - Please Complete our Survey (subject line)
(body of email follows)
Dear TurboTax Customer,
Thank you for contacting us for TurboTax Service and Support. Please take a moment to provide feedback on your experience by answering the questions in the attached link. This is in reference to case number: [phone number removed]
Your opinion is valuable and important to us. We would appreciate it if you can give us feedback on the service that we delivered to you.
Follow this link to the Survey:
Take the Survey
Or copy and paste the URL below into your internet browser:
https://intuitcare.co1.qualtrics.com/jfe/form/SV_1R1AS4hvHt3YctL?Q_DL=ilTXaPLXvXyb7T8_1R1AS4hvHt3Yct...
Sincerely,
Intuit Support
(end email)
I called support but all they did was resubmit the same form in which case I received a 'case closed' email minutes after hanging up with customer support. Then I learn there are no phone numbers dealing with Turbotax the product. The phone numbers are for Tax questions.
Is my refund denied or approved? If it's 60 day guaranteed satisfaction, I should get it, but it says nothing as you can see. If it takes a few days to get the refund back (which it has been now and I don't see it), they should at least state that in the 'case closed' email.
