@EdnaA wrote:
Hi Donin. Yes, I used the link on their website to request a refund and received a link through email to
track the status of the refund. However, it says "status open". It has been about 3 weeks.
That's to long a wait. You need to contact TurboTax support to find out what is going on with refund
When contacting support on their website use the key words Billing Issue and do not use the word Refund or you will get a response for a tax refund.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
