Instead of the state being deleted, why can't I print and mail it at no additional cost like I did last year?

[yppilf]

Last year I E-filed my Federal, and printed my state return and mailed it without an additional E-filing cost.  Why can't I do that this year?

[VolvoGirl]

Did you use the Desktop program last year?  Yes the fees are different.

In the Online version the fees are to prepare the returns whether you efile or print and mail.

[Carl]

That's only with the CD version. Read the following to understand the difference.

• Online Vs Desktop

  Online version: With the online version of TurboTax (any flavor) you can only create one tax return per online account. But you can create up to 5 accounts per e-mail address. With the online version you will $PAY$ for each tederal tax return that you "print and file" or e-file. You will also pay a purchase price for each state tax return program, and then you will pay again to file that state return, regardless of weather you elect to "print and file" or e-file the state return.

  Desktop version: With desktop you purchase the FEDERAL program one time and install the program on your computer. Then you can create as many federal tax returns as desired. But per IRS limits, you can only e-file a maximum of 5 federal returns. After the 5th federal return, you can print, sign and mail any additional federal returns. You DO NOT pay to e-file federal returns, or to print and file federal returns.

  For state taxes, you have to purchase each state program separately and install the program as an add-on to the federal program. Then you will pay again to e-file the state return. You can avoid the cost of e-filing a state return if you instead elect to print and file the state return. With the desktop version only, there is no additional charge to print and file the state return via mail. There is only an additional charge if you elect to e-file the state return.

[VolvoGirl]

Except in the Desktop CD/Download program Deluxe and above you get one free state program download to prepare unlimited state returns in that state.  You only need to buy a state program if you need to file a return in a different state.

[MC777]

The system won't let me purchase a Georgia state return.  I've entered 5 different credit cards (all good) and it keeps telling me it cant complete the transaction.  What do I do, how can I get the state forms?

[VolvoGirl]

I found this.  https://ttlc.intuit.com/community/taxation/help/why-am-i-receiving-an-error-message-when-i-try-to-pa... 

OR call in

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[MichelleLO]

If you are using TurboTax CD/Download software, this is a known issue we are working to resolve. You can sign up for progress updates in the below TurboTax help article. 

Why am I receiving an error message when I try to pay with a credit card?

@MC777