Ind-031-04 error TWICE

[MikeAronis]

I e-filed today and my return was rejected due to error IND-031-04. Calling IRS for help is useless.  Turbo Tax hides behind their FAQ list.  I entered the PIN info correctly and after the first rejection, the input box had the correct number. I do not know why TT uses a 5 digit input window for a 6 digit IRS PIN Number and why it does not ask you to enter it TWICE to eliminate an input error.  Anyway I refiled using the Last 5 digits instead of the first 5 digits and it was rejected again. I have the two PIN papers right here in front of me and know I entered the correct numbers.  This is A Turbo Tax bug.  Any one have a similar issue?

[macuser_22]

You are confusing the 6 digit IP PIN (Identity Protection PIN) assigned by the IRS with the self chosen 5 digit e-file signing pin that you choose yourself.

TurboTax asks if you have an IP PIN or you can use the search topics box for "ip pin" to enter it.

The IND-031-04 reject wants either the 5 digit self-chosen pin or last years AGI form the 2017 tax return.

If the 2017 adjusted gross income (AGI) or self-select PIN you entered for yourself and/or your spouse doesn't match the numbers in the IRS database, you'll get one or both of these rejections:

• IND-031-04: The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records
• IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records

We'll show you how to fix and re-file your return. Select your platform for instructions:

• TurboTax Online
• TurboTax CD/Download software
• Mobile app

Related Information:

• How do I fix a rejected return?

How do I add or remove my 6-digit IP PIN?

1. Open your return if you don't already have it open.
2. Inside TurboTax, search for IP PIN (don't forget the space) and then select the Jump to link in the search results.
3. On the Identity Protection PIN screen, answer Yes and enter your IP PIN in the space provided.
   • If you need to remove the IP PIN, answer No instead.
4. Select Continue.

Related Information:

• How do I get my 6-digit IP PIN?
• Can I reuse last year's IP PIN?
• Is my Self-Select PIN the same as my IP PIN?

[MikeAronis]

Thank you. I figured that out myself. Better in app explanations would help. The only time I could actually enter the IP PIN was to search it in TT and the. enter each of them. Now my account is locked by IRS. have to call them tomorrow. Thank you. for your reply.

[MikeAronis]

I entered the IP-PINs by 'searching' for that input window. For some reason TT did not ask me for that information and I had to find the input window myself.  I entered the correct information and still got error IND-181-01.   This appears to be a bug in the program. 

I just was on the phone with the IRS (secret back number 888-841-4648. That is the number you get if you try to create an account with the IRS. My account is blocked. She could not tell me why.  She could not tell me what was wrong with my e-file but insisted it's an internal code error in Turbo Tax.  

Turbotax does not apparently save your self selected PIN information on the forms you print or in the actual tax file so you cannot find last years self selected PIN to reuse the same one.  The help articles say you can use EITHER the AGI or last years Self Selected PIN.  That sounds secure. 

Turbo tax 'help' hides behind this Community board. Where is the phone number to call to SPEAK to a TT help desk????? I am still looking for that.

I get more help on things on car forums and camera forums than this site.  I am going to post questions on non-turbotax forums. LMAO.

Mike

[MikeAronis]

It went throw.  I changed NOTHING. Not a GOD DAM THING. It was a software BUG.  BUG BUG BUG.

Mike

[macuser_22]

It might have been a temporary glitch on the IRS end.  TurboTax just transmits you return as you entered it.

Last years self select pins will carry forward if you are using a paid version of TurboTax  and transfer the previous years data at the start of the interview.   Both the pins and AGI will carry forward.      Once a new tax return has been stated then it is no longer possible to transfer data.

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

There is no phone support for free unless you upgrade to PLUS.