Ignore the Employee comments, they are generic answers that help no one or are Lies

[Cardinfonogo]

Just ignore any answer employees give you, they are using generic answers or straight up lieing to you. They know the truth about whats going on with stimulus payments but dont want to outright say it because its there fault, they dont wanna help there customers because it would cost them money to do so.

Basically the situation atm is, any1 who filed 2019 taxes and used the RETURN to pay for the FEE has the wrong banking info given to the IRS. The IRS has the banking info from Turbo tax or whatever bank they use on file, so Turbo tax gets the money, then they take out the fee, then they send you your money. SO anyone who uses them and paid fee via return will not be getting there stimulus until turbo tax sends the money back to IRS and they allow people to modify the banking info not just check it.

If u didnt use return to pay the fees then u are fine, and u will get ur stimulus becasue the only info the IRS has is your banking info not turbo taxes. Or if u have had your card multiple years is another way to get your stimulus.

[AmyC]

No tax preparer is allowed to handle refund money. Turbo Tax does not handle money and is not allowed to, legally. Please see Who Provides Pay with my Refund?   If you should have received a stimulus check, please check with SBPTG.

Please check stimulus status or enter banking information at IRS Get My Payment.

[Cardinfonogo · Accepted solution]

Exactly so stop lieing to the customer and tell them that they are going to get there stimulus if they use turbo card. They are not if they paid a fee via there return. As the IRS has the SBTPG DD info and not the customers.