I was trying to track my refund using the app IRS2Go but i always get an error message and that my info i entered is invalid how is this possible i type it correctly?

[Burgan336]

My federal return was accepted February 13th. Have been checking website and irs2go and just kept saying my return is being processed. Now when I checked today for status it is saying my information I entered is incorrect.

[JohnB5677]

The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund if it's been longer than 21 days since you e-filed. You'll have to speak directly to IRS to find out more about the delay.

You should consider contacting the IRS if it’s been:

• 21 days or more since you e-filed
• 6 weeks or more since you mailed your return (under typical circumstances, however see the link above regarding delays).
• Or if the IRS’s Where's My Refund page tells you to contact them

You can call toll-free at 1-800-829-1040 or visit a Taxpayer Assistance Center Local IRS Office .

[JohnB5677]

The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund if it's been longer than 21 days since you e-filed. You'll have to speak directly to IRS to find out more about the delay.

You should consider contacting the IRS if it’s been:

• 21 days or more since you e-filed
• 6 weeks or more since you mailed your return (under typical circumstances, however see the link above regarding delays).
• Or if the IRS’s Where's My Refund page tells you to contact them

 You can call toll-free at 1-800-829-1040 or visit a Taxpayer Assistance Center Local IRS Office .

[Tabor86]

Nothing for me as well and it's been longer than 21 days.....my information does not match....

[JeanneLO]

Try calling the WMR automated hotline 1-800-829-1954 instead as the website can sometimes give erroneous messages.

@Tabor86

[Neveahg08]

Since February 14th this year me and my husband filed for a tax return jointly with our correct information and 8months later IRS2GO was still being processed. Now it's saying Error Retrieving. What's really going on. We haven't received any of the stimulus checks and now this. We have back bills do and needs food. Also my husband is a Veteran we're the help?

[Critter-3]

Error retrieving on a Sunday probably means the IRS servers are down probably for maintenance which is common on Sundays ... try again tomorrow. 

[Pinocchio60]

Mine went from still processing your return to this information doesn't match our records and I've been entering the same info for nearly a year now

[Mike9241]

the IRS where's my refund website is now only for 2021 returns.

[Critter-3]

The Where’s My Refund tool has been changed over to the 2021 tax year so you will no longer get updates on the 2020 return. 

Check your account transcripts instead :  

https://www.irs.gov/payments/your-online-account

If it has been shown up to now on the refund site then you know the IRS has your return and they are working on it.   

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[Pinocchio60]

thanks, is there anyway I can check 2020 refund status?

[HeatherPLO]

TurboTax is unable to track this information once it is received by the IRS.  Please reach out directly to the IRS using @Critter-3 's information here:

The Where’s My Refund tool has been changed over to the 2021 tax year so you will no longer get updates on the 2020 return. 

Check your account transcripts instead :  

https://www.irs.gov/payments/your-online-account

If it has been shown up to now on the refund site then you know the IRS has your return and they are working on it.   

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[jrex84]

my deposit date february 24 but now irs2go says refund status error info dont match wat this mean?

[HeatherPLO]

@jrex84

Are you making sure you are entering your data minus any fees?  Please see the Help Article here which goes over why the WMR website might show this information.

[jrex84]

yes doing it same way i was when it told me deposit on feb 24 bt. now it says status refund error