I was only given about half of my tax refund by TPG Products SBTPG LLC PPD, has anyone else experienced this? If so, who do you contact to receive the full refund?

[DoninGA]

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.

Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Have you factored in the TurboTax account fees and the TPG service charge of $40 plus any applicable sales tax?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or - TPG-CSsupport@greendotcorp.com

[xmasbaby0]

Remember that your state refund comes separately and is not part of the refund from the third party bank.  Did you remember to do the math and subtract your fees and the extra refund processing fee from the amount sent to you by the third party bank?

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If you have taken all of that under consideration, check the IRS refund site to see if the IRS issued the refund amount you expected.   If your refund is still "short" contact the third party bank.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[Jenn719748]

Yes I have done my math thank you very much. The amount missing is MUCH larger than it should be. I am looking into this now, seems like a lot of people are experiencing the same thing. Will never be using Turbo Tax again. 

[MOTORHOMMIE]

I got screwed by TURBO TAX/INTUIT. They sent the money to some goofy group called the Santa Barbra Tax Group and deposited the money into some goofy bank called GREEN DOT BANK. The routing/account numbers were imported by default on the TURBO TAX web site. The almost $300 they took and $49 to process and $30 to re-issue must be some sneeky deal between those companies. The extortion feed was for the Direct Deposit.  Next time if I even use Turbo Tax, I will simply have them mail a check.

I disputed the processing and re-issue fee as the routing/account number that populated by default to the Green Dot Bank was closed! Therefore they processed nothing and the re-issue fee should never have happened for services not rendered. I am still waiting to see if that part of the scam clears itself up.

[MarilynG1]

Yes, if you choose to pay TurboTax from your refund, the processing fee charged by the bank is $40 ($50 in CA).  Was the closed Green Dot account the one you used last year?  It will default to that, unless you change it, f you chose 'direct deposit to same account as last year.'  There is a link on that page to do that, as many people do change banks over the year. 

Here's How to Review your Fees in TurboTax Online.

@MOTORHOMMIE