Remember that your state refund comes separately and is not part of the refund from the third party bank. Did you remember to do the math and subtract your fees and the extra refund processing fee from the amount sent to you by the third party bank?
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
If you have taken all of that under consideration, check the IRS refund site to see if the IRS issued the refund amount you expected. If your refund is still "short" contact the third party bank.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
