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tylercagle85
New Member

I was approved for the advance $2000 but I got an email today from green dot turbo card saying I was not approved???? First I'm hearing that!

 
6 Replies
AkinaLO
Employee TurboTax Specialist

I was approved for the advance $2000 but I got an email today from green dot turbo card saying I was not approved???? First I'm hearing that!

If you were not approved, the email will include information about why you were not eligible for a Refund Advance.

 

Please refer to the following help article for more information. 

About the Refund Advance application process - Community

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Glvn602
Level 1

I was approved for the advance $2000 but I got an email today from green dot turbo card saying I was not approved???? First I'm hearing that!

Something happened to me. And the email I received doesn't say why it just says Even though I'm not receiving a refund loan my refund will be loaded to the card. However it gave me a temporary custody virtual card to use my refund loan and not wait for the card?  

ashleyjeanettebr
Level 2

I was approved for the advance $2000 but I got an email today from green dot turbo card saying I was not approved???? First I'm hearing that!

It doesn’t tell people why and y’all know that. Consumers are very upset. Worst process ever. 

TerukoL
Employee TurboTax Specialist

I was approved for the advance $2000 but I got an email today from green dot turbo card saying I was not approved???? First I'm hearing that!

You’ll receive your Refund Advance virtual card info within 1 hour of the IRS accepting your e-filed return, by email. The funds will be loaded on to the card within 48 hours. Any balance of your tax refund remaining will be sent to you after the IRS has accepted and processed your tax return, usually within 21 days. You’ll be able to start spending online with your card information after setting up your Turbo Card account.

 

Also, a physical Turbo Card will be mailed to you within 5 to 10 business days. The remainder of your refund (minus the Refund Advance amount and any TurboTax fees) will be loaded onto the card when the IRS or state tax authorities distribute your refund (typically within 21 days from IRS acceptance).

 

Please click the TurboTax Help link, listed below, to learn more.

https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

https://ttlc.intuit.com/community/refunds/help/about-refund-advance/00/27333

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Glvn602
Level 1

I was approved for the advance $2000 but I got an email today from green dot turbo card saying I was not approved???? First I'm hearing that!

I got all that. And just a while ago I get an email saying even though your not able to get the refund advance ( with no explanation what so ever)your refund will be deposited to the card. When I was already told I was approved for $2000 and my refund was accepted by irs and I got the virtual card and everything(This is like a scam to me in order to get people to file through you you say they are approved lies) 

BrandiLO
Intuit Alumni

I was approved for the advance $2000 but I got an email today from green dot turbo card saying I was not approved???? First I'm hearing that!

The initial approval is just a pre-qualification. You must select the refund advance option, efile the return, and then the final decision will be emailed to you. For more detailed information, please click here. You can also read the terms and conditions for the refund advance by clicking here.

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