I have the same issue too. I have been trying to file my taxes through Lyft / Uber portal I called this number [phone number removed] ) and the tech guy suggested there was a hold on my account because a charge I have disputed since last year! So I got in touch with the finance department through the same tech guy and they told me they will release my account from that hold so I can file my taxes without issues and that resolved my problem.
Hope it helps!
