I read that i could deposit my refund to paypal but i just recieved an email saying i couldn't. Why?

[TiffanyL]

PayPal would not be one of the options for getting your federal tax refund. The different options available are:

• Direct Deposit
• Buy U.S. Savings Bonds
• Apply your refund to next year's taxes

What are the different options for getting my federal tax refund

[shelbieville]

Then why does the website for my prepaid paypal debit card say we can? And how do i fix that now that my taxes were accepted?

[TiffanyL]

Did you receive that email from TurboTax or from Paypal?

[shelbieville]

I recieved the email from Turbo Tax. But when i go into my paypal prepaid master card account this is located in my notifications:

Get your tax refund faster1 than a paper check!

Direct Deposit your refund to your PayPal Prepaid Mastercard® at no cost2. and you'll get your tax refund faster1 than a paper check. Just enter the Routing and Account Number when you file your taxes, or provide them to your file preparer.

And then it gives me my routing number and account number.

[BrandiLO]

In order to have your refund deposited to the PayPal account, you would need the routing and account number for that account. You would need to put that information in during the "refund method" selection before efiling. If you have already filed your return, it is too late to change the information that you have entered. If you chose to have your refund mailed, it will be mailed. If you chose direct deposit, the refund will be deposited in whatever account you entered at the time of efiling. 

[shelbieville]

I did enter the routing and account number given to me for my prepaid paypal mastercard debit card. According to my prepaid paypal account i can have my refund direct deposited onto my prepaid paypal mastercard. However i received an email from Turbo tax stating:

"Dear Shelbie,

We are writing to inform you that as of November 12, 2019, the recipient of a Person to Person transfer can no longer use PayPal to receive the funds that you have sent from your debit account.

In the meantime, there are other ways to send money!

• Initiate a Person to Person transfer to another registered Green Dot accountholder

• Use a MoneyPak to deposit money to a prepaid or bank debit card. Visit MoneyPak.com for terms, conditions and eligible cards. Must be 18 or older to use this product. Retail service fee and limits apply.

Thank you for being a valued Turbo Card customer.

Turbo Card Customer Care"

But my paypal prepaid Mastercard  says:

"Get your tax refund faster1 than a paper check!

Direct Deposit your refund to your PayPal Prepaid Mastercard® at no cost2. and you'll get your tax refund faster1 than a paper check. Just enter the Routing and Account Number when you file your taxes, or provide them to your file preparer." And then it gives me a routing number and an account number

[AkinaLO]

Paypal is referring to direct deposit from your tax return to Paypal directly not from your Turbo Debit Card to Paypal.

It's best to follow the letter sent to you by Turbo Card Customer care because you are trying to initiate a transfer from your Turbo Debit Card. 

Please follow the options offered in the letter. They are relisted below.

In the meantime, there are other ways to send money!
 

• Initiate a Person to Person transfer to another registered Green Dot accountholder

• Use a MoneyPak to deposit money to a prepaid or bank debit card. Visit MoneyPak.com for terms, conditions and eligible cards. Must be 18 or older to use this product. Retail service fees and limits apply.

[shelbieville]

What turbo card? I don't have a turbo card. 

[LindseyLO]

If you don't have a Turbo Tax card you will need to select a different method for your refund. There are several different methods for receiving your refund. Also refer to the link below for more assistance.

https://ttlc.intuit.com/community/refunds/help/how-do-i-change-my-refund-method/00/26458

[shelbieville]

"Unfortunately, once your e-filed return has been accepted or you already mailed it, it's too late to change your refund."

My refund WAS accepted. So how do i change my method since you guys are telling me that my PREPAID PAYPAL MASTERCARD isn't allowed?? I put in the ACCOUNT NUMBER and ROUTING NUMBER that i was given for my paypal prepaid mastercard and my return was accepted. How am i supposed to get my refund now if you guys are denying me my direct deposit and refuse to let me change how i recieve it since apparently I'm not allowed to use my PREPAID DEBIT CARD SENT TO ME BY PAYPAL BECAUSE I HAVE A PREPAID CHECKING ACCOUNT WITH PAYPAL!!!

Also, why is paypal allowed to advertise that we can have our taxes direct deposited there if we can't. Why were my taxes accepted if my method of payment wasn't acceptable?

[shelbieville]

"Unfortunately, once your e-filed return has been accepted or you already mailed it, it's too late to change your refund."

My refund WAS accepted. So how do i change my method since you guys are telling me that my PREPAID PAYPAL MASTERCARD isn't allowed?? I put in the ACCOUNT NUMBER and ROUTING NUMBER that i was given for my paypal prepaid mastercard and my return was accepted. How am i supposed to get my refund now if you guys are denying me my direct deposit and refuse to let me change how i recieve it since apparently I'm not allowed to use my PREPAID DEBIT CARD SENT TO ME BY PAYPAL BECAUSE I HAVE A PREPAID CHECKING ACCOUNT WITH PAYPAL!!!

Also, why is paypal allowed to advertise that we can have our taxes direct deposited there if we can't. Why were my taxes accepted if my method of payment wasn't acceptable?

[VolvoGirl]

If the IRS can't deposit your refund to that account or number they will mail a check to the address on your return.

[Critter]

You can have the refund deposited to the PayPal account if it was coming directly from the IRS...however you must have asked for the TT fees to be withheld from the fed refund which means it must go thru the third party bank and they will no longer allow the transfer. Read the notice for other alternatives or they will mail a check to the address on the return. 

[shelbieville]

But how do i fix it if the IRS has already accepted my tax return? I'm not being given another option.