I lost my green dot card and once i call them the machine wont me pass through becuase it ask for green dot card ,i find it impossible to work with turbo and green dot

[sanashana]

its like i like direct email where i can work with live agent ,turbo tax replied by sending me the phone number of green dot bank where green dot bank machine wont allow me to speak with agent unless i give them the card number which i lost its like service not flixable

[sanashana]

i lost green card bank ,i called them couple of times the machine wont allow me to speak with live agent unless i give them green dot card number,well please turbo tax open my taxes of 2019 ,you can see my account number ,and ask green dot bank to replace the card

and green dot bank doesnt allow talking with live agent without card number its like completely not flixable style

[KathrynG3]

If you no longer have access to your Turbo Visa Debit Card, there is still hope by logging into your account with Green Dot.

• If you have registered your card and know your login credentials, request a replacement card by signing in to your Turbo Visa Debit Card account using this link:  Report a Lost or Stolen Turbo Debit Card 
• For Turbo Visa Debit Card stimulus payment FAQs, see: Accessing your Turbo Card
• For more general information, see: Getting to know the Turbo® Visa® Debit Card

Another option to reach a Green Dot representative is at: Turbo Visa® Debit Card and Refund Advance Stimulus Payments

To help you reach a Green Dot Representative, follow these steps:

1. Dial 888-285-4169 and when asked for SSN or Card number, DO NOT input anything. Wait to be prompted about the Turbo Visa Debit Card.
2. Choose option 1.
3. Then choose option 2, enter your SSN, zip code, and date of birth when prompted.
4. You'll hear messaging stating they are connecting you to a representative.

[Edited 04/25/2021 | 10:12 AM PST]

@sanashana