After you file

If you no longer have access to your Turbo Visa Debit Card, there is still hope by logging into your account with Green Dot.

• If you have registered your card and know your login credentials, request a replacement card by signing in to your Turbo Visa Debit Card account using this link:  Report a Lost or Stolen Turbo Debit Card 
• For Turbo Visa Debit Card stimulus payment FAQs, see: Accessing your Turbo Card
• For more general information, see: Getting to know the Turbo® Visa® Debit Card

Another option to reach a Green Dot representative is at: Turbo Visa® Debit Card and Refund Advance Stimulus Payments

To help you reach a Green Dot Representative, follow these steps:

1. Dial 888-285-4169 and when asked for SSN or Card number, DO NOT input anything. Wait to be prompted about the Turbo Visa Debit Card.
2. Choose option 1.
3. Then choose option 2, enter your SSN, zip code, and date of birth when prompted.
4. You'll hear messaging stating they are connecting you to a representative.

[Edited 04/25/2021 | 10:12 AM PST]

@sanashana