I haven’t received my prepaid TurboTax card that my refund is supposed to come on

[kiarrapearson]

When will i receive it? It’s been 3 weeks. I’ve called every number but don’t have a card number to talk to anyone

[EbonyL]

 The Turbo Prepaid Visa Card is usually delivered 5-10 business days after ordering it. If the 5-10 business days have passed already, please visit TurboPrepaidCard.com or call  toll-free at (888) 285-4169 

 https://ttlc.intuit.com/replies/6419975

[jess823]

This number is a lie! I have not spoken with a love person in over 2 weeks and still no card!! This will be my last year using turbotax!!

[DonnaLO]

All questions concerning the TurboTax Prepaid Visa card from Greendot, or your account with them,  should be directed to their customer service.  Find more information at https://turbodebitcard.intuit.com/contact-us

Getting to know the Turbo® Visa® Debit Card

[2004fordf150fx4]

Are there any real **bleep**ing answers around here ? Y’all are Just giving the run around and no one can get ahold of anybody about the card that they never received 

[BrandiLO]

Please click here for the customer care contact number. Call the number then follow these steps (I have called the system to create these steps for you) :

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received Press 1", then press 1
5. Press 2 for the option of " have not yet received your card."
6. Next, the system will prompt you to enter your social security number, zip code, and birthdate. 

After this point, the system says they do not recognize my entry because I did not order a card, so I am only assuming that if you ordered a card, they should either give you an option to get a new one sent or allow you to speak to an agent. 

Please let us know if this works or if you need any additional assistance by responding to this post. 

[2004fordf150fx4]

They give you no option . They ask for the last 4 digits of the card number (that you do not know because you never received the card) them the automated message basically says it can’t help you because you do not have the full information then hangs up on you .

[CarissaM]

When you call the Turbo Prepaid customer service, please select the option your refund has been deposited to a card that is not yours. This will allow you to be connected to the fraud department, which will allow you to speak with a human. 

[2004fordf150fx4]

You deserve a raise. Finally talked to someone and hopefully the new card will  be here Monday from what the fraud department said .thank you 

[CarissaM]

You are very welcome! Glad you were able to get a resolution today and get things moving!

[Sharron1]

This did not work for me

[ChondelLO]

Please click the link below for assistance with your TurboTax Visa Debit Card. When you call the phone number, don't choose option 2. The system will repeat itself a few times, then you will get more options. 

https://turbodebitcard.intuit.com/contact-us

[Fettigamber]

I can't get to the fraud option.. And so I mived my money to my vault just because I'm afraid someone else is going to be able to use it

[AkinaLO]

Have you received your card yet and has it been longer than 10 business days since your return was approved?

[heathernicole1811]

I have money on my card and no access to it it has not been sent every time I call and get to where it will connect me to a person it just hangs up I have kids and bills I need my money