I haven’t received my prepaid TurboTax card that my refund is supposed to come on

[CarissaM]

For any assistance with your Turbo Prepaid Visa, please click here to contact customer service. 

[Sharron1]

So i file a complaint with bbb and by the time i woke up the next morning i had an email from them saying that a request for a response was sent to green dot corp. I also had found the green dot corp number an extension number and i finally talked to a live person, they fed ex'd my card and im supposed to get it up to 3 biz days i call back tomorrow for the fed x tracking number. 8×6×66524×611 ext 3890 i was on hold for an hour

[Sharron1]

So i file a complaint with bbb and by the time i woke up the next morning i had an email from them saying that a request for a response was sent to green dot corp. I also had found the green dot corp number an extension number and i finally talked to a live person, they fed ex'd my card and im supposed to get it up to 3 biz days i call back tomorrow for the fed x tracking number. 8(eight)6(six)6(six)6(six)5(five)2(two)4(four)6(six)1(one)1(one) prompt 1 ext # 3890 i was on hold for an hour

[Natasha42]

You all are telling me that I already had a card but I never received a card from u all before 

[MichelleLO]

@Natasha42  Per the Turbo Visa Debit Card site: If you no longer have access to your Turbo Visa Debit Card, don’t worry.  You can request a replacement card or request a check by either logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen. Your card will be delivered in 8-10 days and your check will be delivered in 14-21 business days.  Please see How do I report my card lost or stolen? for additional information. 

[Jeannettek82]

When you get to where it says havnt received card I follow all he prompts and it then says to enter the last 4 digits which I don’t have because I didn’t receive it 

[amybass78]

• What other number are on file to request card not received. Never