TurboTax returns an error in printing payment voucher

[sfbriar]

My 2018 returns have been successfully e-filed, and have been accepted both by the IRS and by my state.  I have successfully saved a pdf of the tax returns and all supporting documents ("print everything" option).  The resulting pdf does not include the payment voucher that I need to mail in to my state with my payment, and it does not include the form I need to sign and mail for my federal return.

Where the program says to "Print and mail these forms to the government" (picture attached for reference), when I press "Print Forms," I get the error message, "Error converting your forms to pdf" (picture attached).  When I press "Save Forms," I get the error message, "Your forms cannot be saved in pdf format" (picture attached).

I have waited to see if a program update would fix the problem, but that has not happened (I last updated TurboTax about ten minutes ago and still get the same errors).

I asked this same question here a week ago.  No one ever answered it, but now the question cannot be found and "may have been deleted or archived" (picture attached).

[sfbriar]

Thanks.  That give me enough information to complete this by myself.

[jeffschneider1]

same problem

[Periwinkle65]

I have the same problem and was hoping that TT would finally recognize and fix it.

[bobweissman · Accepted solution]

2 strange things are going on here. The “all forms” PDF you created should have the payment vouchers. And the failure to save any new PDFs.

You can download a 1040-V from the IRS site and fill it in by hand. Virtually every IRS form is available online. You didn’t specify your state, but hopefully they provide the same service.

https://www.irs.gov/pub/irs-pdf/f1040v.pdf

[mikejstein]

Second the others that TurboTax needs to fix this.

Reading the 1040-V, it clearly states that if you file and pay electronically, this isn't needed, so why does TurboTax say I need this form?  (is this why I'm getting an error?)