sfbriar
New Member

TurboTax returns an error in printing payment voucher

My 2018 returns have been successfully e-filed, and have been accepted both by the IRS and by my state.  I have successfully saved a pdf of the tax returns and all supporting documents ("print everything" option).  The resulting pdf does not include the payment voucher that I need to mail in to my state with my payment, and it does not include the form I need to sign and mail for my federal return.

Where the program says to "Print and mail these forms to the government" (picture attached for reference), when I press "Print Forms," I get the error message, "Error converting your forms to pdf" (picture attached).  When I press "Save Forms," I get the error message, "Your forms cannot be saved in pdf format" (picture attached).

I have waited to see if a program update would fix the problem, but that has not happened (I last updated TurboTax about ten minutes ago and still get the same errors).

I asked this same question here a week ago.  No one ever answered it, but now the question cannot be found and "may have been deleted or archived" (picture attached).