I cannot see any of my previous information

Forum|Forum|4 months ago
January 31, 2026
1 reply
0 views

Good morning. I have been on hold off and on with one of your customer service reps. He seems to be unable to assist me with retrieving my previous information / documents that I will need to view. They seem to have dissappeared. Been on the phone with him for an hour! I asked that he esculate the issue to his supervisor, however he says they are busy. I asked that they send my missing information to my email, but he is unable to.

Help!

TurboTax Free Edition Online

DoninGA

Level 15

You may have more than one TurboTax accounts. See this TurboTax support FAQ for how to view all of your accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Go to this IRS website for free transcripts of a federal tax return - https://www.irs.gov/individuals/get-transcript

For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

jchilds2020Author

Level 2

Good morning. I received your reply and instructions which I have been doing for days now. I still cannot view any ofmy documents. I spoke with 3 representatives. The first one was able to connect me with the supervisor, and as we were speaking the line disconnected and she never called me back. I called back and the next representative was sending supervisors notes about my issue, and the instructions given to her by them to give to me did not work. I asked if I could speak with the supervisor directly. She said she they would contact me 24-48 hours and still waiting for a call back.

Please assist.

thank you.

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My original message for help:

Help!