Good morning. I received your reply and instructions which I have been doing for days now. I still cannot view any ofmy documents. I spoke with 3 representatives. The first one was able to connect me with the supervisor, and as we were speaking the line disconnected and she never called me back. I called back and the next representative was sending supervisors notes about my issue, and the instructions given to her by them to give to me did not work. I asked if I could speak with the supervisor directly. She said she they would contact me 24-48 hours and still waiting for a call back.
Please assist.
thank you.
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My original message for help:
Good morning. I have been on hold off and on with one of your customer service reps. He seems to be unable to assist me with retrieving my previous information / documents that I will need to view. They seem to have dissappeared. Been on the phone with him for an hour! I asked that he esculate the issue to his supervisor, however he says they are busy. I asked that they send my missing information to my email, but he is unable to.
Help!
