@jchilds2020 You may have more than one TurboTax account. You must sign onto TurboTax with the User ID that you used to create the account.
See this TurboTax support FAQ for how to view all of your TurboTax accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...
