Good morning. I have been on hold off and on with one of your customer service reps. He seems to be unable to assist me with retrieving my previous information / documents that I will need to view. They seem to have dissappeared. Been on the phone with him for an hour! I asked that he esculate the issue to his supervisor, however he says they are busy. I asked that they send my missing information to my email, but he is unable to.
Help!
